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Customer Experience Audit/ Customer Experience Strategy/ Service Choreography & Design/ Service Blueprints/ Strategic & Creative Workshops/ Experience Prototyping

When was the last time you gushed to a friend about how great your ______ experience was?

We all have things we look forward to doing and those we dread. Where does your experience fall?

We made home appliance shopping worthy of something to share with friends; transformed banking into something refreshing and emotionally rewarding; turned movie ticketing into an experience itself; reinvented big box, twice; created destinations out of points along the way; translated technical content into an immersive interactive game; transcribed collegiate history into engaging mythologies; made high-end hospitality even more memorable; and reinvented numerous shopping categories.

A great experience is not simply adding some technology or coffee to an otherwise uninteresting task. It is fundamentally rethinking the norms to see what should stay, what goes, and what can be invented to create a truly enjoyable engagement. Our services are often sought after when there is no precedence that can be relied on; when something is to be reinvented, transformed, or fundamentally rethought. We excel in creatiing experiences that begin with “Wow,” and end with memories shared.

Click on images below for project case studies. 

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