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Building a standards program for efficiency, consistency, and excellence.

Metlifecare

Building a small bank into a big player.

Oxford University Bank

Redefining banking. We believe financial retail services are relevant, vital, and may even be cool.

Retail Financial Services

Transforming a financial brand from functional to emotional.

EECU

Making a global brand relevant in local conversations.

LG Life’s Good Studio

Seeking higher ground amidst a dynamic emerging marketplace.

HICHI Cannabis

How to build the bank of the future: a field guide for financial institutions

Mobile + Store

How to design a setting for your interactive teller (ITM)

DM '13

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Building a new relationship between a utility provider and their citizens.

The utilities provider of Abu Dhabi

Creating a program for the delivery of great consistent customer experiences.

Bank of Hawaii Service Design

Retooling a brand to reach greater heights.

General Electric Credit Union

Starting conversations with people about their dreams and aspirations.

Citizens Bank

Translating an online furniture brand into bricks & mortar

Joybird Furniture

Visualizing the future for an entertainment brand and creating the steps to realize it.

AMC Theaters

Repositioning a community museum for a national stage.

Montclair Art Museum (MAM)

Giving sound to the artistic voices of a city.

Newark Arts

Dressing fans so they can show their love; creating an apparel brand extension for a beauty-care company.

Melandre Fashion

Redefining the customer experience in retail banking.

Wells Fargo Neighborhood Store

Serving coffee and financial advice to transform the lives of members.

First Commonwealth FCU

Reinventing the way a bank engages with their customers.

Central Pacific Bank Concept Store

Bringing a fresh perspective to the c-store experience.

Wawa

Setting a new vision to lead a museum forward.

Morris Museum

Making life in paradise even better.

Bank of Hawaii

Writing the narrative for a new type of dining experience.

Washington Market Tavern